ILG Case Study

Services: Full-service security            

Client: ILG

About ILG

ILG UK was founded in 1990 and has since grown from a small, ambitious company providing delivery services out of one warehouse in Sussex to one of the UK’s leading 3PL partners. In 2018 they became part of Yusen Logistics, which has added heavy air cargo and sea freight services to their established international courier services, as well as a global network of storage facilities, including more than 100 bases in Europe.

Background

Having worked with the Health & Safety Manager at ILG whilst at a previous organisation, our Founder David Graffham contacted them when he formed Delta Security Management in 2018. David saw they were expanding within the local area, so decided to send an introduction of services. The additional security that Delta was able to offer, greatly appealed to ILG, as it covered all aspects of their requirements, rather than a small subsection. 

ILG joined Delta Security Management in December 2018, with Delta initially providing a full-time security officer presence to various sites, covering:

  • Security Guarding
  • Personal Searches 
  • CCTV Monitoring
  • Premises unlock and lock ups.
  • Emergency Relief

Plus, any additional ad-hoc security requirements.

Situation

During our initial discussion, it was clear that ILG UK required a unique, proactive, reliable, and flexible security service provider that could conduct random searches, identify unusual behavior and offer reassurance to their customers. We created a bespoke service and offering to ILG that was; good value for money, flexible according to changing needs and included timely follow-up reports of any incidents.

The service provided was so exceptional that, after some consultation, Delta Security Management took over:

  • Keyholding
  • Intruder and fire alarm response
  • Mobile security patrols

As of October 2020, Delta are ILG UK’s preferred full security service provider.



Helen, Health & Safety Manager at ILG said:

“I would have no hesitation in recommending Delta Security Management. Our number one requirement is reliability and Dave and the team at Delta go above and beyond to meet our expectations. I cannot recall a time where the team has let us down, every possible request has been accommodated, the security team are professional and smart, and this enables us to focus on the day-to-day business, without losing sleep over security concerns”.

If you are looking at outsourcing your security requirements, get in touch with the team today for a no-obligation quote at info@deltasm.co.uk